PATHS

Summary

Greets and assists patients, assuring that all front desk and registration areas work smoothly and efficiently. Works to create a positive and encouraging environment for patients and families as the “Face” of PATHS. Maintains an efficient appointment and patient flow system. Works as part of a care team that practices evidenced based medicine in a Patient Centered Medical Home model of care.

Education and/or experience

High School Diploma. Medical office experience preferred. Experience with medical office systems, medical terminology, customer service and medical equipment preferred.

Competencies

• Work independently
• Strong communication and out-going, positive interpersonal skills
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts; has a positive approach to problem solving, and treats patients and coworkers with respect
• Demonstrates accuracy, thoroughness, prioritizing and planning work activities as to use time efficiently; monitors own work to ensure quality
• Dependability, able to follow instructions, respond to direction and able to improve performance through management feedback
• Communicates clearly, both written and orally, as to communicate with employees, management, and outside agencies
• Knowledge of coordinating care with other agencies
• Computer experience

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Collects and updates all patient demographics, eligibility, and insurance information. Enters all appropriate data into the electronic medical records system.
2. Maintains patient Sliding Fee Scale status with up to date POI and update the patient registration annually.
3. Enters medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system.
4. Obtains record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling.
5. Explains PATHS’ services, as well as patient policies and procedures.
6. Educates patients on the use of the patient portal.
7. Checks in patient and prepares electronic chart for visit.
8. Collects payments for services current and past, explaining patient charges as requested.
9. Explains charges to patient and directs any questions to the billing office as necessary.
10. Handles cash daily, processes credit card payments, checks, and other forms of payment.
11. Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually.
12. Answers questions regarding patient accounts, referral appointments, and upcoming office appointments.
13. Maintains phone calls incoming to the office daily.
14. Creates telephone encounters for medication refills, clinical staff messages, and chart inquiries.
15. Maintains accurate and up-to-date appointment system.
16. Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
17. Assists patients with scheduling appointments for Follow ups, Reschedules, Cancelled, and No Shows.
18. Calls patients that eCW Messenger does not contact to remind of missed appointments, Proof of Income, Insurance coverage, and confirming appointments.
19. Maintains fax in/out box and assigns appropriate documents to providers, clinical staff, referral coordinator, and navigators.
20. Manages medication pick up at multiple sites (Chatham, South Boston). 
21. Assists patients on their departure and scheduling follow up appointments.
22. Prepares daily reconciliation of daily charges and payments, prepares daily deposit for Site Manager to send to finance.
23. Functions within the HIPAA laws to protect patient information protected.
24. Other duties as required.

Job Description:

This position greets and assists patients as they enter and leave the office, assuring that all desk and registration areas work smoothly and efficiently.  This position maintains an efficient appointment and patient flow system and works as part of a care team that practices evidenced based medicine in a Patient Centered Medical Home model of care.  Specifically, this position will be expected to:

1. Collects and updates all patient demographics, eligibility, and insurance information. Enters all appropriate data into the electronic medical records system.
2. Maintains patient Sliding Fee Scale status with up to date POI and update the patient registration annually.
3. Enters medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system.
4. Obtains record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling.
5. Explains PATHS’ services, as well as patient policies and procedures.
6. Educates patients on the use of the patient portal.
7. Checks in patient and prepares electronic chart for visit.
8. Collects payments for services current and past, explaining patient charges as requested.
9. Explains charges to patient and directs any questions to the billing office as necessary.
10. Handles cash daily, processes credit card payments, checks, and other forms of payment.
11. Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually.
12. Answers questions regarding patient accounts, referral appointments, and upcoming office appointments.
13. Maintains phone calls incoming to the office daily.
14. Creates telephone encounters for medication refills, clinical staff messages, and chart inquiries.
15. Maintains accurate and up-to-date appointment system.
16. Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
17. Assists patients with scheduling appointments for Follow ups, Reschedules, Cancelled, and No Shows.
18. Calls patients that eCW Messenger does not contact to remind of missed appointments, Proof of Income, Insurance coverage, and confirming appointments.
19. Maintains fax in/out box and assigns appropriate documents to providers, clinical staff, referral coordinator, and navigators.
20. Manages medication pick up at multiple sites (Chatham, South Boston). 
21. Assists patients on their departure and scheduling follow up appointments.
22. Prepares daily reconciliation of daily charges and payments, prepares daily deposit for Site Manager to send to finance.
23. Functions within the HIPAA laws to protect patient information protected.
24. Other duties as required.

Preferred Skills:

Required:

• High School Diploma/GED
• Excellent written and verbal communication skills
• Excellent problem solving skills

Preferred:

• Medical office and terminology experience
• Experience working in a federally qualified health center (FQHC).
• Experience using eClinicalWorks electronic health record (EHR) system.